You can review our full list of products and pricing for all printed products in the Portal under Products > Product Catalog. These prices are exclusive of shipping.

We can provide you with our latest shipping rates upon request, and they are typically found at the bottom of our main webpage. In general, USA to USA default shipping is USPS Ground Advantage (tracked) and averages around $4 per unit, and USA to International is usually shipped via Asendia e-PAQ Plus (tracked) and is usually under $6 per unit but can vary based on country.

Rates that are added are actuals (i.e. we don’t have a flat rate) and are known after we print the label, so there will be some variance.

Once we print/pack the order, our system will generate your shipping label and will add the cost of that label to your order.

Product Templates

Please note that there are various ways to size print file artwork. If all your artwork is at 300 DPI, you can size based on the dimensional pixel values shown on our portal or on our product spreadsheets (available upon request).

You may also size visually by using our Product Templates in an external graphics software program, making sure your artwork fits each template correctly (and that you are aware of things like camera hole location which may obstruct areas of your image, and extending print file artwork to the outer lines).

Whichever approach you decide, remember that templates are used to help size print file artwork properly so that you may then pass that properly sized file to Casestry. Always ensure none of the template lines are visible in your artwork, as anything visible will actually print on the surface of the product.

Product Mockups

Mockups are basically visual images of what the finished product will look like. You do not normally need to send Casestry your mockups – these are used by partners to display on their site or in their marketing. Casestry provides mockups (i.e. blank images of our products) so that you can overlay your artwork on them and get a realistic view of how that product will print.

Casestry ships extremely fast, usually within 1 business day. It may be possible that partner orders are beginning the print journey within minutes or hours of us receiving the order.

Our official SLA allows up to 3 business days (we count Saturdays!) for us to print/pack products for handoff to a shipping carrier – however, our consistent daily average is 1 business day.

We recommend that partners indicate something similar to “Usually Ships within 1–3 Business Days” to their customer.

Casestry does not currently have any monthly fees, minimums, or upfront signup costs. We are paid for orders we print and ship via automated weekly credit card billing, which is helpful for our smaller sellers who may not receive payments upfront on third-party platforms such as Etsy.

There are a few options for transmitting orders, ranging from manual order entry, importing basic order details from Etsy, writing a direct API connection, or using third-party solutions that have more automation with platforms like Shopify and Etsy (such as Order Desk, or Printify).

Each approach varies and makes sense for different types of partners. How to set this up, and what options make most sense for your content, strategy, level of expertise, and so forth are areas where we are happy to guide you.

Things to consider include:

• Are you designing your own art and selling it as-is?
• Are you intending to allow any level of personalization for this content?
• Is your customer supplying the visual content (i.e. uploading photos)?

Those answers will alter the suggested approach.

Casestry offers a Product Guarantee that, in simple terms, protects you against any errors or defects on our part.

We have a support team (support@casestry.com) that will need to know the order number, supporting photo(s), an explanation of the issue, and what you prefer (a full refund or a full replacement) so we can guide you further.

Note that if the customer indicates they received the wrong case model for their device, support will also need a screenshot of their device showing their specific model number prior to us issuing a replacement. Often, a customer may think they have a specific case model and are incorrect, so a replacement would not resolve their issue unless we can confirm they ordered the proper case in the first place.

If the issue is our fault (our partner provided the correct SKU, customer address, properly sized/accessible art file, etc.) we will replace or refund the order. If a refund is requested for special circumstances, this option is only available within the first 30 days after delivery.

Full details about our policy can be found here: https://www.casestry.com/service

Casestry makes every effort to maintain the lowest internal cost structure possible without sacrificing quality, so our partners can deliver cases that are retail-store quality and can consistently expect them to be printed and shipped quickly.

If a shipping issue arises and cannot be resolved within the specified times indicated in our terms, Casestry may replace the order at our expense.

In terms of returns that get back to us: few undeliverable packages make it back to us at all, and by the time they do, it is usually weeks or months later and we have no means to restock printed goods, so returned products are typically scrapped.

If a customer decides they do not want a printed product – and there is no defect with or issue with the product quality or shipping – Casestry is unable to offer a refund or return of this product.

We strongly recommend our sellers cover this point in their store policies to ensure their customers are aware.

If you wish to retrieve the product from your customer for future resale or for your own inspection, this is completely up to you.

When placing your order in the portal, we suggest you always leave the shipping method alone as it will choose the best, most affordable tracked method based on what country the order is shipping to.

These defaults are:

• USPS Ground Advantage for Domestic (typically arrives in about 2–3 business days)
• Asendia e-PAQ Plus for International (Canada is usually around 2 weeks, and everywhere else is usually around 3 weeks)

Please note that neither option provides a guaranteed delivery date.

Final shipping prices may have some small variance based on actual weights and regions/zip codes/countries or other surcharges.

If you are placing an Etsy order, put the exact order number from Etsy into the designated field. Our system will automatically pull the basic order information details from Etsy – you will still have to manually provide the correct hosted artwork link for the order.

Etsy setup instructions are below.

Casestry offers the ability to:

• Post tracking/shipping updates back to Etsy
• Import your order details from Etsy into a live Casestry order

This video may be helpful: Etsy Plugin Video

Part 1: Etsy Import Setup

1. Be signed into our web portal.
2. Be signed into your Etsy account (note: sign on to both with the same browser!).
3. Go to https://www.casestry.com/portal/connect-etsy/ and complete our Etsy connection setup.
4. Once the above steps are completed, always make sure the order number you enter for each order is exactly what matches the Etsy Order ID (NOT the Transaction ID — and make sure you exclude the # sign from the order; just enter the numbers only!).
5. When everything above is fulfilled, your Etsy orders will automatically be marked as shipped, with the tracking number supplied, when we finish the order from our end.
6. While it’s not required, adding Casestry’s SKU to your Item Variation Listings will reduce the manual steps you have to take when submitting the order.

Part 2: Importing the Etsy Order

1. On the Submit Order page of the Casestry portal, enter the Etsy Order ID the same way as indicated in Part 1.
2. Click the “Pull from Etsy” icon at the top. This will import all available order details from your Etsy order (note that if you have already entered this order previously with Casestry, the system will not pull it again — it always needs to be a new/unprocessed order).
3. All relevant data fields will import, such as customer name, address, item SKU (if you have set it up), and quantity.
4. If you have set up the correct Casestry SKU in Etsy, this will also show up pre-populated — however, if the SKU you’ve assigned in Etsy is not a valid Casestry SKU, you’ll need to change it to the correct Casestry SKU on the order.
5. If items import that aren’t intended for Casestry, simply remove them by clicking the “X” icon on the line item.
6. After checking the data that imports (and modifying anything if needed), the only thing remaining is to paste your print-ready art file link as normal in the Artwork URL field.

Important: If you use an existing third-party solution for automating orders between Etsy and Casestry, such as Order Desk, the above approach is not recommended and may conflict with those integrations. This is an alternative to the use of third-party integration solutions.

Casestry presently doesn’t store or size your artwork in our system. While we may introduce expanded features in these areas in the future, currently all our partners are storing their art files using their own hosting (again, Dropbox is strongly recommended) and are passing us a print-ready artwork print file link when the order is submitted.

This link must:

• Be publicly accessible
• Require no manual intervention on our part to retrieve (you shouldn’t need to give permission or approve access, because it is going to spool straight to our automated print queue for processing)
• Be verified by you to be the size and positioning you are desiring

In terms of our print process, if helpful: our system functionally pulls the art file into our print queue and centers it for printing on the item you have ordered, without applying any scaling or adjustments (unless you have toggled Autoscaling features).

Casestry provides a full suite of print templates and mockups for our partners.

Templates are exclusively used for sizing print file artwork – phone cases have different dimensions, aspect ratios, and camera holes so making sure the art looks good and fits correctly is important. Your goal is to align your images inside the print template area, and leave no part of the print template visible in the file you submit to us.

Once the file is sized to our template specs — either in standalone graphics software or our Mockup previews tool — this file will be hosted by you and linked to us when the order is placed.

Mockups are images showing what the case will look like as a finished product – partners may use these on their sites to help them sell, or in their listings or marketing – but you do not need to send these to Casestry as we do not use these for actual printing.

To create realistic looking mockups in external graphics software, typically partners just need to overlay their template art file over the mockup to create a visual of how the case will look when printed. There may be other solutions available as well for more advanced mockups, so please email to find out more.

We use standard, recyclable pouches with a clear front window for most products. Cases are typically put into these pouches using an auto-bagging solution.

We place an individual barcode label with your company logo on it (if provided) on the back of this pouch.

Your logo will also be on the outer packaging shipping label, at the top.

The return address on the shipping label by default will be your business name (as provided in the Accounts tab) and our address – you can change this if you’d like, but it must always be a USA-based return address when we are shipping from the USA.

All of these features are available at no additional cost.

Casestry’s payment terms are weekly and fully automated to reduce costs. On Sunday nights, our system will generate an automated invoice reflecting everything we printed and shipped for you during that week (product price + shipping charge).

Partners are encouraged to pay the invoice early – but if not, we will automatically charge the payment method on file the following Sunday.

We do require that you maintain a recurring/billable credit card to your account to preserve our automation workflow. If a payment method is declined or cannot be processed, the system will put an automatic production halt on any new orders until this is resolved.

We have a full suite of solutions to help you get started! Whether it’s direct API integration, CSV import (available only for high volume daily orders), ordering through the Casestry Portal, or third-party solutions that connect to Shopify and other platforms such as Order Desk, Customily, or others… we have a solution for you!

Let’s discuss what may be the best fit for you. If you’d like more information, please email us at sales@casestry.com and provide as much information about your store/needs as possible so we can review with you.