PLEASE READ THE FOLLOWING TERMS OF SERVICE AND RETURN POLICY AGREEMENT CAREFULLY. BY ACCESSING OR USING OUR SITES AND OUR SERVICES TO PROCESS ORDERS, YOU HEREBY EXPRESSLY AGREE TO BE BOUND BY ALL TERMS INCORPORATED HEREIN BY REFERENCE. IT IS THE RESPONSIBILITY OF YOU, THE USER, CUSTOMER, OR PROSPECTIVE CUSTOMER TO READ THE TERMS AND CONDITIONS BEFORE PROCEEDING TO USE THIS SITE. IF YOU DO NOT EXPRESSLY AGREE TO ALL OF THE TERMS AND CONDITIONS, THEN PLEASE DO NOT ACCESS, OR USE OUR SITES OR OUR SERVICES. THIS TERMS OF SERVICE AGREEMENT IS EFFECTIVE AS OF July 02, 2022.
The following Terms of Service and Return Policy Agreement (the “TOSRP”) is a legally binding agreement that shall govern the relationship with all parties (hereafter referred to as “Partners”) who may place orders with Casestry, LLC, (hereafter referred to as “Casestry”) having a place of business at 420 E. German Street, 3rd Floor, East Wing, P.O. Box 11, Herkimer, New York 13350, and our subsidiaries and affiliates, which shall be defined below.
Casestry is unable to perform any cancellations or address changes for any order that has reached the production stage. Casestry typically begins production (via an automated workflow) of a Partner’s item within twenty-four (24) hours of the order being submitted and cannot guarantee the ability to process any manual requests to cancel an order or change the address in time.
If an issue arises with an order after the order is placed, Partners can request that Casestry hold the order until the issue is resolved. Contact support@casestry.com with a request to hold an order and include the order number in the email. Due to our automation processes, it may not always be possible to honor these requests depending on various factors, and Partner may be responsible for partial or complete order costs depending on where the order is in the production workflow.
If a Partner has an order with a status that is stuck due to an address issue and has not made any updated changes within Three (3) days from the order submission date, the order will be canceled by our team.
This warranty will only cover the replacement of the product - no refunds will be given. The replacement must be the same SKU, finish, and have the same design/artwork. If a Partner requests that any of these be different, then a new order must be placed, and the warranty will not apply.
Casestry provides no Warranty, expressly or otherwise, for any damage suffered to devices, device screens, or anything other than the product itself. The maximum liability for Casestry is up to - and limited to - the value of the original case or Product sold by Casestry.
Under certain circumstances, Casestry can offer reprints or refunds for Partner orders if there are order mistakes where responsibility lies with Casestry.
Casestry will cover costs associated with the reprint or refund of an order shipped with a tracked service (exclusive of shipping costs) under the following circumstances which are based on the transit/delivery of goods. Note that packages are considered “lost in transit” when the product(s) in the order do not arrive at the shipping address provided within the maximum shipping/transit timeframes as provided by the shipping carrier, for that region. Please note that there may be variances in ship dates and these times are subject to change.
Casestry is unable to cover the costs associated with the reprint or refund under the following circumstances:
Casestry is not responsible for Partner’s misrepresentation of materials, protection, designs, print processes or product features. This includes, but is not limited to designs such as wood, marble, leather, or effects such as Glow-In-The-Dark, Glitter, Holographs, etc. Refunds or reprints will not be offered in these instances.
To receive a Reprint or Refund, you must submit the following visual evidence along with original order details, to support your claim:
A photo of the entire product with the printed area fully visible.
OR
A photo of the damaged area with the design in view.
If you received the wrong phone case, you need to provide photo evidence of the phone model. If an order is reprinted with upgraded shipping, Casestry does not cover the cost of upgraded shipping and the cost will be covered by you.
An approved reprint must be sent to the same address as the original order, as new addresses may have different shipping rates due to distance from our facility. If the customer requests a reprint sent to a different address, a new order must be placed.
Casestry does not offer exchanges for custom-printed products that are ordered as they are printed on-demand, and we do not maintain or resell stock of pre-printed goods.
Casestry offers one (1) free sample for each product category per customer (NOT individual SKU’s). When Casestry releases a new product, a free sample may be provided upon request. Samples may be blank or printed if Partner supplies the artwork to be printed.
If more than one sample in a product category is requested, a courtesy partial discount on additional units may be applied at the sole discretion of Casestry.
Casestry does not normally provide bulk discounts for large product orders. Print on Demand products do not have minimums, and unit production costs are typically the same regardless of order size. Therefore, bulk orders are priced the same as one-off orders.
Casestry does not provide custom packaging for ordered products unless separately negotiated with Partner but may offer options to include Partner logos/branding/messaging on standard shipment packaging or paperwork.
NOTE: Printing may have distortion or stretching of the image in areas that are not completely flat, particularly with Dye-Sublimated products. These instances are always within print tolerance.
Partners that repeatedly misuse the terms of service will be blacklisted by our system and any future orders from that customer will not be printed. If a customer is blacklisted, a notice will be sent to their email on file with the customer details and reasoning.
Casestry reserves the right to check every artwork file for proper conduct. The following will not be tolerated under our guidelines:
This TOSRP constitutes the entire agreement between you and Casestry and shall govern the use of our services and products, superseding any prior version of this TOSRP between Partner and Casestry with respect to Casestry’s services.
It is at the mutual agreement of both you and Casestry with regard to the TOSRP that the relationship between the parties shall be governed by the laws of the State of New York without regard to its conflict of law provisions and that any and all claims, causes of action and/or disputes, arising out of or relating to the TOSRP, or the relationship between Partner and Casestry, shall be filed within the courts having jurisdiction within the County of Herkimer, State of New York or the U.S. District Court located in said state. Partner and Casestry agree to submit to the jurisdiction of the courts as previously mentioned and agree to waive any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such courts.
At any time, should Casestry fail to exercise or enforce any right or provision of the TOSRP, such failure shall not constitute a waiver of such right or provision. If any provision of this TOSRP is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the TOSRP remain in full force and effect.
